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NYSEG & RG&E Unveil New Tool to Help Customers Manage Usage, Lower Bills

Published June 2, 2025

Usage Alerts empower customers to manage energy use which can help lower bills 

Automated text and email alerts provide timely updates about energy use 

BINGHAMTON, N.Y. — May 29, 2025 — New York State Electric & Gas (NYSEG) and Rochester Gas 
and Electric (RG&E) today announced the launch of Usage Alerts. This new initiative, another benefit 
for customers with a smart meter, helps them stay informed and take control of energy usage prior to 
receiving a bill. 
“Usage Alerts empower our customers to manage their energy consumption,” said Christine 
Alexander, vice president of Customer Service for NYSEG and RG&E. “It is part of our commitment to 
continuously improve the customer experience by providing more useful, personalized tools that make 
energy management easier. These alerts help identify changes in energy use and give you greater 
control over your monthly energy bills.” 
There are three types of alerts that can be sent to customers via text or email. Abnormal usage alerts 
will tell a customer when daily usage is 50 percent higher or 75 percent lower than the past 30-day 
average for three days in a row. Customers can also receive a threshold alert, where they set a 
monthly energy use threshold and receive an alert if that amount is exceeded. An alert can also be 
sent weekly which provides weekly energy consumption details.  
Usage Alerts empower customers to save energy and lower bills by identifying patterns or sudden 
spikes in energy use. This allows them to make informed decisions, such as adjusting the thermostat, 
identifying malfunctioning appliances, or cutting back on unnecessary usage.  
Customers can customize alert preferences by logging into their NYSEG or RG&E online “My 
Account.” Usage Alerts are not available to customers with a legacy meter.  
For additional information, please visit www.nyseg.com or www.rge.com for a wide range of online 
resources, including energy saving tips, account management tools, and more beneficial information.